Privacy Policy

1. Introduction

Sleapcross House Ltd provides supported living services for adults with mental health needs. Protecting the privacy, dignity, and rights of the people we support is central to how we operate. This Privacy Policy explains how we collect, use, store, and protect personal information about service users, families, staff, and other individuals connected to our service.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Sleapcross House Ltd
255 Green Lanes, London N13 4XE
info@sleapcrosshse.co.uk 01727-821924

We act as the Data Controller for the personal information we collect.

3. What Personal Data We Collect

We collect only the information necessary to provide safe, effective supported living services. This may include:

Personal Identification

• Name, date of birth, gender
• Contact details
• Next‑of‑kin or emergency contacts

Health and Support Information

• Mental health history
• Care and support plans
• Risk assessments
• Medication information
• Reports from health or social care professionals

Legal and Safeguarding Information

• Court orders or legal status (if applicable)
• Safeguarding concerns or incident reports

Financial Information

• Funding arrangements
• Benefits information (where relevant to support)

Staff and Visitor Information

• Employment records
• Training and supervision records
• Visitor sign‑in information

4. How We Collect Personal Data

We collect information from:

• The individual receiving support
• Local authorities and NHS services
• Social workers, care coordinators, and other professionals
• Family members or representatives (with consent where required)
• Our staff and internal records

5. Why We Use Personal Data

We use personal information to:

• Provide safe, personalised supported living services
• Develop and review support plans
• Work with health and social care professionals
• Meet legal and regulatory requirements
• Ensure the safety and wellbeing of service users and staff
• Manage our organisation effectively

We only process personal data when we have a lawful basis, such as:

• Consent
• Performance of a contract
• Legal obligation
• Vital interests (to protect life)
• Public task
• Legitimate interests

6. Sharing Personal Data

We share information only when necessary and always with appropriate safeguards. Information may be shared with:

• Local authorities
• NHS services (GPs, mental health teams, hospitals)
• Social workers and care coordinators
• Emergency services
• Regulators such as the Care Quality Commission (CQC)
• Advocates or legal representatives (with consent)

We do not sell personal data to third parties.

7. How We Store and Protect Personal Data

We take data security seriously. Measures include:

• Secure electronic systems with restricted access
• Password protection and encryption
• Locked storage for paper records
• Staff training in confidentiality and data protection
• Regular audits and compliance checks

We keep personal data only for as long as necessary to meet legal and operational requirements.

8. Your Rights Under UK GDPR

Individuals have the right to:

• Access their personal data
• Request corrections to inaccurate information
• Request deletion of data (in certain circumstances)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise these rights, contact us using the details above.

9. How Long We Keep Personal Data

Retention periods vary depending on the type of information and legal requirements. For example:

• Care records: typically retained for 8 years after support ends
• Staff records: typically retained for 6 years after employment ends

We follow national guidance and regulatory requirements.

10. Complaints

If you have concerns about how your data is handled, you can contact us directly. You also have the right to complain to:

Information Commissioner’s Office (ICO)
www.ico.org.uk

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in legislation or our practices. The most recent version will always be available on request.